Instant Messaging and Presence

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Increase your communication efficiency through the implementation of new features in your Unified Communications solution. The use of the Presence Server will enable you to see the status of your contact at a glance. The Instant Messaging features will provide a new and exciting professional ‘chat' solution that will enable your users to enhance their productivity.

This will result in:

• More efficiency
• Avoid attempts to contact user that are not available
• Use IM to quickly acquire the advice or opinion from a coworker whilst performing a telephone call with customers
• From within a IM session quickly switch to Desktop Sharing with one or more users
• Drag and drop users in conferencering applications such as Desktop Sharing or IM.

Lync Client

In order to enhance the end user experience Mitel and Microsoft are working together very closely.  Due to this very profound Microsoft and Mitel integration Inia can provide the end users the possibility to use, control and manage their Mitel IP Phones through Lync Client installed on their workstations.