Customer Interaction Solutions

Interactive Solutions

The Inia Customer Interaction Solutions, based on the Mitel Contact Center portfolio, enriched with customer developments and professional services, help businesses meet the service level expectations of their customers, while improving the employees productivity.

The Inia Customer Interaction Solutions are browser based enhancements to the Mitel Automatic Call Distribution (ACD) system, delivering a wide range of possibilities such as (but not limited to):

• Automated routing of email, web chat, fax, SMS, and Walk-in medias to the longest idle agent
• Flexible Reporting for fully customized reports
• Contact Center Softphone, delivering voice to the agents desktop using a multimedia PC and a USB audio device
• Scheduling and Adherence for online resource management and planning of resources based on historical data, business rules and required skills
• CRM Integration to provide efficient customer interactions, regardless of the contact method used: voice, email, chat, web, or fax

Whether it concerns a small or a large Contact Center, the Inia solution is a cost efficient and highly performing added value for our customers. Contact our Solution Specialist if you are interested in a demo or if you require additional information.